Bellona Furniture is a giant furniture company that exports to every corner of the world, with its manufacturing facilities located exclusively in Turkey.

As Turkey is home to the world's largest and highest-quality manufacturers, and Bellona is one of the leading companies among them, you can certainly trust Bellona products. Furthermore, Bellona Rwanda, the brand's representative in Rwanda, provides comprehensive services. In case of any issues, there are authorized managers available to resolve the problem.

Bellona furniture is guaranteed for 2 years against manufacturing defects. In case of any problems, please call the provided phone numbers and request assistance for the identification and resolution of the issue.

Bellona Rwanda does not only sell products; we also provide service and spare parts procurement for furniture that is broken, malfunctioning, or damaged for any reason. We prevent customer inconvenience by sourcing the necessary spare parts from Turkey. If covered by the warranty, this is done free of charge; if due to customer error, a service and parts fee applies.

Certainly. However, this process takes a longer time, so you would need to place your order well in advance.

We accept early orders and offer significant discounts for bulk purchases. In such cases, items are transported directly from the container to the assembly area, and installation is completed immediately.

Actually, they are not expensive; prices are determined in accordance with their quality. A high-quality product and a low-quality product cannot be sold at the same price. However, as Bellona, we strive to offer quality at the most economic prices possible. While some products might seem expensive, once their comfort and quality are experienced, it will be understood just how durable and long-lasting they are.

Our authorized personnel in our showrooms can explain the materials used in Bellona mattresses to you, and you can also see them in our brochures. The quality of the materials used determines the price of the product. Bellona is very meticulous regarding mattresses; high-quality spring systems and foams are used. In short, the difference is quality.

You can place an order directly through our website, or by visiting our showroom in Kigali. If you need assistance online, our customer support team is available via WhatsApp or email to guide you through the selection process.

We aim to make your experience seamless. We accept:

• Credit and Debit Cards (Visa/Mastercard)
• Mobile Money (MOMO)
• Cash payments (In-showroom only)
  All online transactions are 100% secure.

Yes, all prices listed on our website and in our showroom are inclusive of VAT (Value Added Tax). There are no hidden fees at checkout.

Yes, we offer free delivery for all orders within Kigali. For deliveries outside Kigali, shipping is calculated separately. Please contact our team for details regarding delivery fees to locations outside the city limits.

Yes, free professional assembly is included with every purchase. Our expert team handles the entire installation process to ensure your furniture is set up correctly and safely in your home.

Delivery times depend on the product's availability:

• In-Stock Items: Typically delivered and assembled within 7 days.
• Pre-Order Items: For products not currently in stock, please refer to the estimated delivery dates mentioned on the product page (e.g., 4 to 6 months).
• Note: We will contact you within 24 hours of your purchase to schedule a convenient delivery time.

Currently, our primary delivery network covers Rwanda. However, for bulk orders or specific requests for neighboring countries, please contact our logistics team to discuss possibilities.

Yes. We stand behind our quality. All Bellona Rwanda furniture comes with a standard 2-Year Warranty covering manufacturing defects. This includes issues related to the frame, stitching, and mechanism functionality under normal use conditions.

Since we are a direct brand distributor, we have access to original spare parts for our products. If you need a replacement part (e.g., a handle, leg, or mechanism) in the future, our technical team can assist you.

Although rare, if you notice any damage upon delivery, please inform our assembly team immediately or contact us within 24 hours. We will assess the issue and provide a replacement or repair depending on the nature of the damage.

You can initiate a return process within 24 hours of your purchase. If you wish to return an item, please contact our customer service team immediately within this timeframe to start the procedure.

Yes, order cancellations are accepted within 24 hours of placing your order. Please call us or visit our store as soon as possible to request a cancellation before the processing period ends.

After your return or cancellation is approved, the refund process is initiated. The refund amount will be returned to you within 60 days. Please note that the final refunded amount is calculated after deducting all applicable transaction and operational expenses.

Yes. Bellona is one of the largest and most prestigious furniture manufacturers in Türkiye, exporting to over 50 countries worldwide. Bellona Rwanda is the official distributor, bringing this global standard to Kigali.

We believe that buying furniture is about creating a lifestyle. While we do not offer full architectural drawings, our experienced showroom consultants are trained to help you select the right pieces for your space. Feel free to bring photos of your room!

Yes! If you are unsure what to buy for a wedding or housewarming gift, a Bellona Rwanda Gift Card is the perfect solution. It allows your loved ones to choose exactly what they need.

No appointment is necessary. Our showroom is open 7 days a week.